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Terms & Conditions

Due to the nature of our work and the idiosyncrasies of stone-in-place casting all of our items are one-of-a-kind, so will vary slightly from any photographs or items in stock. If for any reason you are not happy with your order or you feel it is not in keeping with your request we would be happy to exchange it for you. Please notify us within 7 days of receiving your order.

All of our diamonds are certified but each stone is unique and they all vary in size and colour. Please be aware that for this reason rings of the same style can sometimes also vary in price. For bespoke rings we can photograph the stones that we have in stock so that you can choose which stone/s we use.

Your Ring Size
Please make sure to provide us with the correct ring size when you place your order. Any of our rings can be made larger by up to one size, however sizing down can be problematic, so if in doubt it is best to order on the small side. If you provide us with the wrong size then we will happily make it larger or smaller for you anyway for a surcharge of shipping.

Payment Terms
For bespoke orders we require a 100% (or 50% with special arrangements) deposit in order to confirm your order and cannot not start work until this has been received. We will then request the balance to be paid in full before shipping. Payment can be made by paypal, credit card or bank transfer. Goods remain the property of Rui & Aguri Fine Jewelry until paid for in full.

Please email ruiandaguri@gmail.com with any specific enquiries.

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